Problem: When a user goes to save shortcuts to URLs as favorites in Internet Explorer, usually on Vista or Windows 7, the favorite might not actually save. Solution: Open regedit Go to HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders Check to see if there is a favorites key, and if so, if it’s set to %USERPROFILE%\Favorites If there isn’t,… Read more »
Posts Categorized: Tech Support
Blackberry Keyboard Shortcuts!
I’ve had my BlackBerry for over a year now, and was still surprised to find some really basic things that I didn’t know I could do… a co-worker sent me this guide, which I’d thought she compiled herself. After a search on the web, we found the exact article on: http://www.51blackberry.com/wz_Show.asp?ArticleID=408 – Prepare to be… Read more »
The file outlook.ost could not be accessed.
Problem: The file C:\Documents and Settings\username\local settings\application data\Microsoft\outlook\outlook.ost could not be accessed. Unable to display the folder,[path]Outlook.pst could not be accessed, access denied. Matt DuffSocial media junkie, blogger, and E-Nerd. I love Grand Rapids, running, my motorcycle, good beer, and music. Follow me at:Website – Twitter – Facebook – More Posts
Uninstall button missing in Add/Remove Programs for Internet Explorer 7
I was working with a user reporting that when they clicked links in Internet Explorer 7, only a blank white window with no menu/address/toolbars popped up. This issue persisted through IE safe mode. When attempting to run a repair via Start -> Control Panel -> Add/Remove Programs, there was no Change or Remove buttons. So… Read more »
Removing Duplicate Contacts from Outlook 2007
Often times duplicate contacts in Outlook will be caused by ActiveSync or other PIM device mistakes. Luckily in these cases its fairly easy to remove these contacts, especially if the issue hasn’t been going on long enough for the user to have modified these duplicates. Solution: Backup the contacts folder to a Personal folder Using… Read more »
IE7 RunOnce will not go away
Occasionally after a fresh install of Internet Explorer 7, users will be unable to complete the default initial setup/welcome page (http://runonce.msn.com/runonce2.aspx) that appears when IE7 is first launched. I found a utility on download.com that’ll remove that pesky situation: http://download.cnet.com/IE7-Runonce-Remover/3000-8022_4-10683012.html?tag=mncol It’s ridiculously easy after all the time I spent browsing registry keys. You just run… Read more »
Microsoft Office 2007 Applications Open Slowly
A while back I had a user call complaining about Outlook 2007 taking forever to open. While this is a pretty common thing for a customer to call about, after offering remote assistance via ShowMyPC and fully prepping my Placebo Cannon, I found that her XP-based laptop was running totally fine… with the exception of… Read more »