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When writing a new email in Outlook and you also use Microsoft Communicator, Outlook can display the current status in real time of the people you are writing to.

If Outlook is not displaying the status like it should, check the following option:

Outlook 2007:

  • Tools
  • Options
  • Other tab
  • Check the box next to “Display online status next to a person name”

Outlook 2010:

  • File
  • Options
  • Contacts
  • Check the box next to “Display online status next to name”

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30 Responses to “Microsoft Communicator status not displayed in Outlook”

  1. Aaron

    Any idea what to do if it is working for everyone’s online status except my own?

  2. Tim

    Try rebuilding your Outlook’s .OST file to force it to communicate with the server again.
    Close Outlook
    Go to your user folder
    Click on AppData, Local, Microsoft, then Outlook. Rename any files that end in .OST to end in .OLD.
    Open Outlook and have it rebuild your online cache.

  3. Barbara

    I read this paragraph completely regarding the comparison of most recent and previous technologies, it’s awesome article.

  4. May

    Hi Tim,
    I rebuilt my OST file. I works partially – now only the status of sender is displayed, but not of the others, including mine. Any clue?

  5. May

    Oh, yes, the status in CC and To shows up when mouse is hovering on the names. But can I have them showed up without mouse?

  6. Daniel

    What does the below line mean
    Rename any files that end in .OST to end in .OLD.

  7. Tim

    Daniel,
    The .OST file keeps track of all your online emails so that Outlook doesn’t have to update everything when ever you open Outlook.
    Sometime it becomes corrupt. Renaming it and allowing it to rebuild can fix many problems in Outlook.

  8. Caroline

    I tried these steps but didnt work. Outlook doesnt show the Communicator status of the contacts.. My machine is a 64bit.. Could it be becoz of that?

  9. Caroline

    I use Outlook 2010 ( V14.0.6123.5001) (32-bit) and communicator v3.5.6907.261 ( 2007 R2)

  10. Tim

    Try rebuilding the OST file for Outlook to have it force a connection back with the server.

  11. Ananth

    yes the above trouble shooting should be working but if still the issue persists then create a new profile of mailbox in out look and check it once if still no change then reinstall the communicator and later repair the office

  12. AKSHAY

    Hi I am using Office 2013 and 2007 Office communication, i dont see people online beside their names in outlook

  13. Shannon

    I have the option of selecting ‘display online status’ but the option below that ‘display online status in to & cc fields only when mouse rests on name’ is greyed out…? I recently had an upgrade to Win 7.. prior to that, I could see the status next to the name, no resting w/pointer needed.

  14. Nik

    Thanks Rahool, for the link provided. it worked for me after I removed the Lync from the IM providers.

  15. Sam

    Hi Tim, the option was greyed, how to enable “Display online status next to name”, thanks.

  16. Tim

    If the option is greyed out, then you need to contact your Exchange admin. They will need to turn that feature on in the server.

  17. nana takyiwaa

    what should i do when Lync online status not displaying in Outlook messages

  18. StormLeader

    Change the following key value to:
    ‘Communicator’

    \HKEY_CURRENT_USERS\Software\IM Providers\DefaultIMApp

  19. E T

    This message from Rahool on 13 June 2013 totally nailed it! Thanks for the tip.

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